Operational methods and strategies adopted in british america tobacco

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Operational methods and strategies adopted in british america tobacco 2016-11-10T15:00:25+00:00

OPERATIONAL METHODS AND STRATEGIES ADOPTED IN BRITISH AMERICA TOBACCO
Table of Contents
Table of figures……………………………………………………………………………… 3
1.0 Introduction of British America Tobacco……………………………………………………… 4
2.1 company`s customers and their expectations (internal and external customers)…………………….. 6

2.2 How the company manages customers’ expectations……………………………………………… 6
2.1 operations objectives of BAT……………………………………………………………….. 8
2.2 Quality………………………………………………………………………………….. 8

2.3 Speed……………………………………………………………………………………. 9

2.4 Dependability…………………………………………………………………………….. 9

2. 4 Flexibility……………………………………………………………………………… 9

2.5 Cost effective…………………………………………………………………………….10
3.1 processes in the BAT organization………………………………………………………….. 11
3.2 Purchasing………………………………………………………………………………. 11

3.3 Production process……………………………………………………………………….. 11

3.4 quality control and assurance process………………………………………………………. 12

3.5 inventory management……………………………………………………………………… 13

3.6 distribution…………………………………………………………………………….. 14

3.7 Cigarette life cycle……………………………………………………………………… 15
4.1 Operations Management…………………………………………………………………….. 16
4.2 Roles of Operation Management……………………………………………………………… 16

4.3 Operation management strategies……………………………………………………………. 19

4.3.1 Corporate strategy……………………………………………………………………… 20

4.3.2 Customer driven strategy………………………………………………………………… 20

4.3.3 Developing core competencies…………………………………………………………….. 20