• Distributors

Figure 7: Distribution in BAT

Source: Nicholas, 2007

3.7  Cigarette life cycle
Figure 8: cigarette life cycle

Source: Emeraldinsight, 2012
4.1  Operations Management

This is an area in management responsible for designing, overseeing and controlling the activities of organization production and recreating company`s operations in the generation of services and good s for the consumers (Galloway, 1996). The operation management teams ensures that the processes employed by the company are effective and efficiency in terms of utilizing less resources as required and meeting the customers` requirement in terms of quality services and products (Panneerselvam, 2005). Operation managers are responsible for managing all the processes that ensure raw material or inputs are transformed in finished products which are the outputs of production process. They managers they inputs such as labor, energy and ingredients/raw materials to ensure they are well utilized to meet the company`s goals (Panneerselvam, 2005). The connection between operation management to company management in a business context can be linked to the relationship between line captains to the senior officials in the military. The senior officers create the company`s strategy and amend it over a period of time while the operation management make strategic resolutions to support the achievement of the company`s strategy.

Every successful company that produces goods or deals with provision of specific service requires operation management personnel whose major functions is how those goods and services manufactured meet specific standards (Galloway, 1996).
4.2  Roles of Operation Management

The major function of the operation managers is to focus on the production process of the company by ensuring quality, time and time factors are observed (Eguk, 2002). When a company think of operational excellence in terms of the goods and services produces by the company,  it  is  essential  for  management  of  available  resources  to  ensure  customer`s

requirements are met in the most cost effective way while not compromising quality of the products and service (Pycraft 2000, p.42). It is vital to ensure that time resource is also managed effectively during the production process.

Figure 9: Scope of operation management

Source: (Eguk, 2002)

Operational management is responsible for the accomplishment of the company`s goals by optimizing the utilization of the company`s resource (Loader 2007, p.15). They operation managers ensure good decision making concerning the processes employed in the production. As part of the management team, the operation management has the roles of organizing, planning, controlling human behavior through models (Chron, 2012).

Figure 10: roles of operation management with an organization

Source: (Slideshare Inc, 2013)

Organizing: the operation management team usually establishes a structure of function and transmission of information within the organization (Loader 2007, p.15). They determine processes that can be undertaken to achieve company goals and objectives and assign responsibility and authority for undertaking the processes (Slideshare Inc, 2013). They undertake job design, project management and measurement of the results of the production processes using set metrics.