Quality Management in Business

Contents:

1. Introduction
   1. Quality management
   2. Defining Quality
   3. Difference in defining quality
   4. evolution of Quality
   5. Quality Gurus
      1.                                          i.    Deming’s Approach
      2.                                        ii.    Jurang’s Approach
      3.                                       iii.    Crosby’s Approach
      4.                                       iv.    Similarities & Dissimilarities of Approaches
2. Benefitting Through Quality management
   1. Customer Satisfaction through Continual Improvement
   2. Added Value delivery to Customer
   3. Performance Dimensions for value Addition
   4. Importance of Customer Information
3. Principle of Quality Management – Improve the Performance
   1. Effectiveness of Self Assessment
   2. Employee Communication & Consultation Benefits
   3. Benefits of Record Keeping
   4. Steps to improve quality of service

5.  Conclusion

6.  References