Quality Management in Business

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Quality Management in Business 2016-11-10T15:00:25+00:00
  • Revenue growth through cross-sell and up-sell opportunities
  • Effective, differentiated customer service.
  • Compliance with mounting legislation, regulations and privacy requirements
  • Optimized operational cost structures

Part III

Range of Quality Control

And

Ways to Improve Quality

Measuring Quality using quality tools

Benefits of User & Non-User Survey

Benefits of other customer consultation methods

Value of Complaints

Measurement of Quality Management

If employees are to identify and correct quality problems, they need to understand the ways to assess quality using quality control tools, understand the way of interpreting the findings & then to correct the problems. These are often called the seven tools of quality control (Medori & Steeple, 2000).

Cause-and-effect Diagram identifies potential causes of particular quality problems. Cause-and-effect diagrams are problem-solving tools commonly used by quality control teams. The “head” of the fish is the quality problem while the smaller bone addresses specific issues.

Flowcharts are a schematic diagram of the sequence of steps involved in an operation or process. It provides a visual tool that is easy to use and understand.

Checklists are list of common defects and the number of observed occurrences of these defects. It is a simple yet effective fact-finding tool that allows the worker to collect specific information regarding the defects observed.